Your Data Rights

Delete Your Account & Personal Data

We respect your privacy and your right to control your data. You can request deletion of your account and associated personal information at any time.

⚠️ Before You Request Deletion

Please understand that requesting account deletion is permanent. Once your account and data are deleted:

  • You will lose access to your account and all downloaded content
  • Your favorites, bookmarks, and custom playlists will be permanently removed
  • Any active subscriptions will be cancelled immediately
  • This action cannot be undone

How to Request Data Deletion

1

Fill Out the Form

Complete the data deletion request form below with your email address and confirm your identity.

2

Verification Email

We'll send you a verification email. Click the link in the email to confirm your deletion request.

3

Final Confirmation

Once you confirm via email, your account and data will be scheduled for deletion.

4

Completion

Your account and personal data will be completely deleted within 30 days.

What Gets Deleted

🗑️ Data Deleted

  • Your account profile and login credentials
  • Email address and contact information
  • Subscription history and preferences
  • Favorites, bookmarks, and custom collections
  • Playlists and viewing history
  • All device synchronization data

📋 Data Retained

Some data may be retained for specific legal or operational reasons:

  • Payment records (kept for 7 years for tax compliance)
  • Abuse/fraud prevention data (anonymized)
  • Legal obligation records

⏱️ Retention Period

Your personal data will be completely deleted within 30 days of your deletion request confirmation. Payment records required by law will be retained for the period specified by applicable regulations.

Request Data Deletion

Please provide your information below to request deletion of your account and personal data.

This should be the email address associated with your account

You will receive a verification email within a few minutes

Need Help?

If you have questions about data deletion or your privacy rights, please contact our support team.

Contact Support Privacy Policy

Legal Basis for Data Rights

This data deletion process is provided in compliance with:

  • Kenya Data Protection Act, 2019: Right to erasure and right to restrict processing
  • GDPR (for EU/EEA users): Right to erasure ("right to be forgotten")
  • Google Play Policies: User data deletion transparency requirements

For detailed information about how we handle your data, please see our Privacy Policy.